Frequently Asked Questions
Please be aware, changing your practical workshop date may incur an additional fee and is subject to availability. Where possible, please remain on your original practical workshop date to avoid additional charges. You can skip your workshop and revisit at a later date without delaying the other elements of your course.
You can book your assessment day via step 3 of your L4 dashboard, the tab will display a list of venues and dates.
For online only learners, please get in touch with our student support tutor on firstname.lastname@example.org for further guidance on a video submission.
NOTE: If for any reason, you are unable to attend your planned practical assessment day, please get in touch with our Customer Services Team on email@example.com as soon as possible, to discuss the reason for deferral and possible alternative dates. Please note, this should be as a last resort and may incur additional costs.
Please be aware, changing your assessment date may incur an additional fee and is subject to availability. Be advised that you are able to hand in your case study and complete your online exam following your practical assessment if needs be. If you feel you have fallen behind with your online learning and/or case study please contact out tutor team who will be able to assist. Where possible, please remain on your original practical assessment day to avoid additional charges.
Have you tried copying and pasting your username and password directly from the confirmation email we sent you? The correct link for the learning portal is above listed as ‘Student Area Log in’
Both the pracitcal workshop and the assessment require you to be active, we would suggest you have appropriate sportswear for both delivering and taking part in physical sessions. PLEASE NOTE – Some of the venues we use are large scale gyms that can sometimes get cold in winter and in other facilites we might head outside to complete aspects of the course, please come prepared. If you have any questions please get in touch
Your certificate will be available to download on your learner portal once you have completed all elements of your course. If you feel you have completed all elements and your certificate is not on the portal, please get in touch below.
It is advisable to hand it in prior to your assessment date but if needs be you are able to submit the case study at a later date, there are helpful guides on how to complete the case study within the learning portal
We would love to hear from you and answer any questions you might have with regards to our courses, click here to register your details.
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